Coordinated Fees

Coordinated care in BC is rarely covered by a single source. Most clients combine extended health benefits, approved funding programs, and private payment. We’ll walk you through exactly what that looks like for your situation — clearly, and before you fully commit.

How Funding Works

During intake, we identify the clinical roles likely involved in your care — counselling, occupational therapy, social work, nursing, care coordination, or a combination.

We then review your extended health benefits and any program funding you may qualify for, and walk you through which services are covered, which are partially covered, and which are private pay.

Professional Regulated Fee Standards

Our fees align with the rate schedules published by the professional associations representing each clinical designation in BC (e.g., BCASW for social work, BCPA for psychology, etc.). All clinicians are registered with their respective regulatory college and practice within its scope and ethical standards.

Most coordinated care plans combine two types of costs:

Clinical sessions (counselling, OT, nursing, and other interventions) are billed separately from Coova's tier fees. Clients submit receipts to their insurance or program funding from community agencies for reimbursement. Where available, we offer direct billing to your insurer.
Care coordination, case management, and multidisciplinary planning are funded through Coova's flat monthly management fee. Most insurance plans don't cover coordination work, though some plans reimburse social work services when delivered by a registered social worker (RSW).

Why Bill Separate?

We bill clinical sessions and care coordination as separate line items rather than bundling them into a single rate. This keeps costs transparent: you can see exactly what you’re paying for (e.g. clinical care versus coordination). This strategic billing method also ensures you are not charged for services you do not need.

Major Insurance Providers That We Work With

We are an approved provider for all major extended health plans in BC, including:

and more...

You do not have to navigate complex systems alone

We are here to support you with clarity, coordination, and clinically grounded care.

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