When your needs, or those of someone you love, span multiple providers, systems, or challenges, the healthcare system can feel impossible to navigate alone. Clinical case management brings leadership and structure to your care journey, so nothing falls through the cracks and you always know what comes next.
Coordinated Care For Real Life
Clinical case management includes a specialized case manager who considers your whole life: physical health, mental health, relationships, environment, culture, history, strengths, stressors, and sources of meaning. This biopsychosocial-spiritual view becomes the foundation of a clear, personalized care planning process, built in collaboration with you and your family.
Rather than replacing your existing professionals or treatments, your case manager strengthens and integrates them. One steady clinical professional holds the bigger picture, so you can focus on living your life.
Our services are a strong fit for individuals and families facing complex, layered needs, particularly when no single provider has the full picture. This includes people who benefit from family case management support or coordinated oversight across multiple systems.
Many people already connected to public healthcare still face long waitlists, fragmented services, or limited access to coordinated support. Our comprehensive case management helps bridge these gaps by offering timely, informed care when navigating systems feels overwhelming.
Coordinated care takes clinical skill, collaboration, and steady oversight. Private case management can reduce stress, improve clarity, and move care forward more efficiently during complex or urgent periods.
Many services may be eligible for reimbursement through extended health benefits, EAPs, or supplementary coverage. We provide receipts and documentation to support claims.
We complement public healthcare by offering additional coordination, advocacy, and oversight where public services may have limitations.
A therapist focuses on your emotional and psychological wellbeing within scheduled sessions. A specialized case manager coordinates the full picture of your care, communicating between providers, managing referrals, attending appointments, and ensuring your treatment plan is actually working across all systems. The two roles complement each other and can operate in parallel.
No. You can contact us directly to begin the pre-intake process. We work with self-referred individuals, families, and caregivers, as well as those referred by physicians, mental health professionals, and legal or social service providers.
Specialized case management provided by a Registered Clinical Social Worker or Registered Social Worker may be covered by extended health benefits, depending on your plan. It is not covered by the BC Medical Services Plan (MSP). We encourage you to check with your provider. We are happy to provide documentation to support a benefits claim.
Learn more about coordinated care funding here.In practice, it means having one consistent clinical professional who knows your full history, attends appointments with you or on your behalf, communicates directly with your doctors and specialists, and keeps your care moving forward. This is the foundation of effective health system coordination services.
Yes. Case management can begin with the family or caregiver, even before a loved one is ready to engage. We can help you understand your options, coordinate professional input, and develop a plan that is ready when the time is right.
Coova Health provides specialized case management services across British Columbia. Some services are available in person; others are delivered virtually, allowing us to support clients throughout the province.
Yes. Our clinical case managers are Registered Clinical Social Workers or Registered Social Workers, regulated by the BC College of Social Workers. You can learn more at bccsw.ca
Coova Health is based in Vancouver, BC while offering private case management services across British Columbia.
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